When updating Office 2011 for Mac, you are prompted that you must close “Microsoft Database Daemon” and “SyncServicesAgent”
If you're trying to update your install of Microsoft Office 2011 for Mac, you may get the following message: "These applications must be closed before the software can be installed: Microsoft Database Daemon SyncServicesAgent Close these applications and try again" If you try to kill the apps using activity monitor, you'll find they keep getting restarted. The only way I found that worked to stop them is by following the instructions below.
Steam is having trouble connecting to the Steam servers.
If you use Steam and  suddenly find yourself unable to connect receiving the error "Steam is having trouble connecting to the Steam servers.", check and see if you have Peerblock installed and running. I wasted a lot of time trying to figure out why the connections wouldn't go through and finally went through apps running in the background one by one, until I closed Peerblock and discovered Steam suddenly started working. If you would like to continue to use Steam while Peerblock is open, follow these instructions for a workaround: 1. Start PeerBlock 2. Click List Manager 3. Click Add 4. Put something in the description like steam-allow 5. click add url and paste this: "http://list.iblocklist.com/?list=steam" (no quotes) 6. Choose type: allow 7. Click Ok then close the List Manager. This will download a list that adds exceptions for Steam and should let you connect with no issues.
How to Import Multiple VCF contacts into iCloud
One of my users recently came to me with an interesting problem this week. She had left her old job but had left all her contacts on her work account. Once the account was deleted, all the addresses were wiped out as well. By sheer luck, her iPad had a copy of the contacts since she never connected it to a new network which prevented any type of sync. We managed to export the contacts off the iPad to VCF cards but were now left with the tedious task of importing them all into iCloud for her to use on her phone. I tried dragging and dropping all the VCF cards into the browser but iCloud displayed 300+ errors saying the card could not be imported, without specifying which ones were a problem. The import would error out after clicking OK at around 300 times and not actually import a single one. I remembered that the format of the cards is simple text and you can easily merge the files into one big file to import.
Mac Outlook 2011 Reply All Includes My E-mail (with solution)
I've started a new job and was assigned a Macbook for my daily work. I've found equivalents for most of my applications. Personally, I find the native Mac apps are just extremely underpowered for my computing needs. I hate Mail especially, and even more so how all the apps are split out into separate apps. Luckily I have Office for Mac. Not so luckily, Outlook Mac 2011 is not as well designed as Outlook for Windows in so many ways. One of the bugs I ran into was the "Reply All" bug where your e-mail is included in the CC field. It's rather annoying having to choose from having to manually delete your address or having an extra e-mail to delete from your inbox. The fix turned out to be rather simple for me. It turns out that Outlook for Mac isn't very smart. It doesn't seem to be able to tell which address you're sending the e-mail from even though it's doing the sending. When my account was initially setup, the company set it up with one of their subsidiary domains which was incorrect. Rather than creating a new inbox, they simply created an alias for the domain but never updated my configuration. To fix the issue, do the following:
How to remove win64/sirefef.AE trojan & c:\windows\system32\services.exe win64 patched b.gen trojan
I'm kind of the default "go to" guy for all PC issues with friends and family. One of the most common problems people bring to me is malware. Going forward, I'm going to document the removal process for some of the more difficult ones I encounter. The most difficult trojan I've encountered thus far is the sirefef.AE trojan. It infects the PC by replacing c:\windows\system32\services.exe which is pretty ingenious in that it's extremely difficult to remove since Windows requires it and it's always in use which keeps the antiviruses and applications from being able to remove it. I just spent a few days battling this one and successfully cleaned it off the system. To remove it: